MOSTAPHA DARCH

Sales Consultant / Bank Teller / Foreign Exchange Consultant

Consulted with customers and executed financial transactions, surpassing sales goals by 15% through in-depth product knowledge and effective communication techniques. Managed daily cash operations, accurately processing an average of 100 transactions while strictly adhering to security regulations. Cultivated strong customer relationships, driving increased retention and generating positive referrals.

Evaluated performance of all waiters and prepared reports for management Communicated with guests on regular basis and ensured that they are satisfied Identified all demanding guests and informed restaurant manager for the same Served all food and beverage as per Restaurant Standards and within the required time. Provided all customers efficient service at all times and cooperated with staff members

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers, with the key aim of retaining and attracting customers. Looking approachable and professional is of utmost importance Handle work-related problems and resolve them Worked directly with the AGM on all aspects of the restaurant including decor, pricing, advertising and marketing, menu conceptualization Responsible for obtaining and booking corporate and private functions

Developed and maintained positive working relationships with others to reach business goals Served food to guests at proper temperatures and bringing items to table immediately Monitored guest for intoxication and immediately reported concerns to management Assisted in cashiering and Point of Sale POS system procedures during busy hours Verified cash drawer against day's receipts Maintained high standards of cleanliness and sanitation Maintained complete knowledge of restaurant menu, including daily specials Explained menu options in detail to help customers make educated decisions on

Observedtables to promptly respond to requests and refill beverages Up-sold alcoholic beverages, starters and desserts Demonstrated genuine hospitality while greeting and establishing rapport with guests Delivered quality service by providing warm and welcoming environment •Listened to, understood and clarified guest concerns and issues Guided guests through menus while demonstrating thorough knowledge of food.

Calculated charges, issued bills and collected payments Provided friendly and courteous service to all guests Guided guests through dining rooms and provided needed assistance Checked on guests to ensure satisfaction with each food course and beverages

Handling Transactions: Accurately process sales through cash registers or POS systems. Accept cash, credit/debit cards, mobile payments, and gift cards. Issue receipts, refunds, or change as needed. Customer Service: Greet customers politely. Answer questions and assist with basic inquiries. Resolve issues or escalate them to supervisors when necessary. Cash Management: Count money in the cash drawer at the beginning and end of shifts. Ensure that all transactions balance with receipts. Follow procedures for handling overages or shortages. Store Maintenance: Keep the checkout area clean and organized. Stock impulse-buy items near the register (e.g., gum, snacks, etc.). Bagging & Packing: Bag items properly for customers. Handle fragile items with care. Compliance & Security: Follow all company policies regarding money handling and fraud prevention. Maintain confidentiality of customer information.